I came across this visual, provided by David Armano over at Logic + Emotion, that succinctly illustrates the approach companies should be taking to talk to consumers now. Says it all, no?

I came across this visual, provided by David Armano over at Logic + Emotion, that succinctly illustrates the approach companies should be taking to talk to consumers now. Says it all, no?

Tags: dialogue·engagement·social meda
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